Help Centre

Find answers to common questions about our program, eligibility, medication, billing, and more. Can’t find what you need? Email support@drfranks.com.

FAQs

If you can’t find the answer you’re looking for, make sure to check our help centre

To join Dr Frank’s Weight Loss Clinic, you have a selection of options to choose from. Please follow these steps:

1. Explore our website and services to begin your understanding of what you can choose from. The team can also help as required.

2. Select Start Assessment. You will be presented with three options to begin your journey:

a. Complete our online assessment to determine your eligibility. You’ll then see a selection of subscription options to choose from.
b. Schedule a free video consultation with one of our specialist nurses to discuss the program in detail.
c. Book an in-clinic appointment at one of our Digital Hubs to discuss the program further and finalize your medical questionnaire.

GIP and GLP-1 medications, paired with our expert coaching, have consistently delivered impressive results in helping individuals achieve their weight loss goals. Within the first six months, many have experienced up to 10% weight loss.

Rest assured, your journey to better health is both effective and safe. These medications, prescribed and monitored by our medical experts, are generally well-tolerated.

Our dedicated medical team will guide and oversee your treatment, ensuring your safety and success.

As humans, we’re all different, so the amount of time can vary from person to person. However, most people do start seeing results within the first few weeks of treatment, even before reaching therapeutic doses.

Based on a 72-week clinical study, customers could lose up to 20% of their body weight on once-weekly tirzepatide compared to placebo.

As a general guide, most people taking semaglutide for weight loss are expected to lose at least 5% of their body weight within 12 weeks. If you don’t hit that milestone, our specialist nurses can arrange a referral to our specialist dietitians and life coaches.

Our systems and specialist nurses will calculate and review your BMI upon receipt of your application. You can also use our BMI calculator to work it out yourself.

BMI = Weight (lbs) / [Height (inches)]² × 703. A healthy BMI sits between 18.5 and 24.9.

Yes, certain medical conditions may disqualify someone from receiving medications like compounded semaglutide or tirzepatide. These medications contain specific active ingredients and may not be suitable for everyone.

Pregnancy and Breastfeeding: These medications may not be recommended during pregnancy or breastfeeding due to potential risks to the fetus or infant.

Severe Gastrointestinal Disorders: Conditions such as inflammatory bowel disease (IBD) may make the use of these medications problematic.

History of Pancreatitis: Individuals with a history of pancreatitis may be at increased risk of recurrence.

No. Doses are titrated up gradually under clinical guidance to minimize side effects and find the lowest effective dose for you.

GLP-1 medications are prescription-only. A US-licensed clinician reviews your intake form and verifies eligibility before any medication is dispensed. That’s how we make sure the treatment is safe and appropriate for you.

Most clinical reviews complete within 24-48 hours of submitting your assessment. If you’ve booked a consultation, your clinician will confirm eligibility during the call.